The response to the appeal of my train fare penalty made didn't relate to or make any sense regarding what I had laid out in my appeal. Seems they just copy and pasted from a script and now there is no other way to appeal it. It may only be £20 but I'm on 0 hours at the moment that's not a small amount to me and now with no other way to appeal it. I feel I've been mistreated by them and both SWR when I've used that line at that time for over a year
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