I simply cannot convey how frustrated I am.If you believe that this so-called "independent" institution can assist you in resolving your situation with scammers Greater Anglia, you are completely wrong! I spent so much time and energy on this to end up with closed case! so ridiculous!First of all nobody gave me penalty notice so I could appeal only via post or fax. Who now in Europe use fax nowadays??? So I had to go to post office and send a letter, even I described the case, it was not enough for them to to start investigation, so i was asked for additional information (which I already provided in my 1st letter!). Then of course my appeal has been declined based on some general excuses. And I could re-appeal one more time, which I did, but they just closed the case because I was asked to authorize them to correspond on my behalf!!!! What is it again??? I never seen such awful customer service, they will do everything not to investigate your case!
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