I have had such a bad experience with this company.I purchased a valid train ticket prior to travel, but didn't realise I needed to print it out at the machine. The inspector on the train explained he had to give me a penalty fare but as I had proof of payment and could print out my ticket, I would get it cancelled - and he also wrote on his submission that I shouldn't be fined.Of course the Appeal Service completely ignored that and rejected my three appeals submitted to their 'independent' board, threatened me with bailiffs, and threatened me with court to make me pay. Who knew purchasing a train ticket prior to making the journey was a crime - I'd be less out of pocket if I'd just tried fare dodging.
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