The same company who took the money for the unfair penalty fare emitted to me because a card reader was faulty. The company is legally independent, but they are the same people running the business for the train company. So after you appeal, they will start randomly blaming you for things you have never done, like travelling without credit in the card, until you give up and pay to avoid the hassle. The classic authorized rip-off. Ridiculous. Completely useless service!
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