My building uses AppFolio for rental payments. I had my credit card saved as a payment method as well as my bank account but I never used the credit card because of the fees AppFolio charges, however the credit card was first on the drop down. One time I thought I had changed the drop down to my bank account but the click didn’t go through and it was on my credit card. I hit submit without realizing it and immediately tried to contact Appfolio to see if they could cancel the payment and allow me to pay by check but there is literally no way to contact them if you are a tenant, they will tel you to contact your property management but I did that and my property management says they can’t do anything about Appfolio fees. It’s absolutely unacceptable that this company has no customer service for tenants and no recourse if you are charged extra fees. They should not be in business.
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Run your entire portfolio on one powerful platform. AppFolio’s intuitive and user-friendly experience gives your property management team the tools they need to provide excellent service to residents and owners. Whether you manage multifamily apartment complexes, single-family homes, or community associations, our software has everything you need to streamline and grow your business.
AppFolio is a comprehensive, cloud-based property management software built to streamline and automate the key processes that keep your business thriving - from accounting to marketing & leasing to maintenance. Whether at the office or out in the field, your team always has access to the same data and reports so you can take control of your business and turn insights into action in minutes. And with the ever growing AppFolio Stack™ integration marketplace, you can connect your favorite property management solutions to AppFolio to boost your team’s productivity and run your business from a single system of record.
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