The company closed our account prior to the date we selected. The owner of our business passed away earlier this year and we are closing out her business. We selected to not renew the contract and the service should have expired on 11/30/25 as the renewal date was 12/1. They charged us for the full amount of the billing fee for November on 11/5/25 after closing our account on 11/3/25.Their customer service was once great and is now terrible. I have tried calling the person we were working with to get this resolved as well as reaching out via email every day since I noticed the account was closed and have received no response from ConnorHall who, was the agent I was working with, nothing from the support team, and nothing from the billing team. The company that will be taking over the management of the properties in the prior portfolio even tried to set up a new portfolio with Appfolio but even their sales team would not reach out to set it up, so they selected another property management system.Their customer service was second to none when our account was established, now they seem to lack any customer service at all.
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