Event tickets are genuine, however I cannot in good faith recommend attending one of their events because they lack organisation, communication, and staff are frequently rude and condescending, especially to young women.
Wristband/ticket distribution time is not stated on the ticket and happens whenever the staff want to, which makes it impossible to plan for arrival. We had an issue where we asked staff what we should do in the case of an incomplete party, as wristband distribution began 3 hours earlier than the stated time on the ticket, and followed staff instructions. When our group was complete, they then informed us that we had voided our tickets due to a technicality in their digital system, despite us doing what staff had asked us to. There is a complete lack of clarity and communication, and staff seem to change and adjust rules whenever they like, however they like. When discussing this with staff they were rude, condescending, and dismissive. Two male staff members in particular constantly speak down to female attendees as if they are children, an attitude that seemingly vanishes as soon as they speak to a male attendee. Their customer service Whatsapp is similarly rude and impolite.
For this event, wristbands were distributed without following number order, but upon returning to the line for entry, staff claimed that everyone needed to line up according to the number of their wristband, before taking the comment back again. The complete lack of organisation meant that queuing was a matter of pushing and shoving and lacked any sort of order. Those attending the event with priority tickets were placed in the same queue as everyone else, and their priority status, despite paying for a membership where priority queuing is part of the product, did not impact where they were in the line. For this event, they then informed people in the queue that they would have to enter and wait in fan pens for the event, despite multiple people saying they wanted to simply watch the film, and told them that “is not an option”. Not long after, they then began another queue for people who were solely going in to watch the film.
It is beyond me how this company can continue to run these high-profile events considering how frequently these issues seem to occur. While tickets are genuine, if you are to attend an Applause Store event, I would warn you to be ready to be spoken down to, for a complete lack of communication, and for the rules to change on a whim depending on how staff feels.
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Applausestore.com is your official, one-stop-shop for literally thousands of free television and radio audience tickets to the very best entertainment, music, comedy, chat, sitcom, reality & award shows produced at many different studios and locations all around the world.
