I purchased an I phone 17 lavender and did a trade in, in White City store, there was no credit into my account, yet I have an email stating that the trade in was in the works as soon as I gave it in last week now Apple are so incompetent nobody seems to know about it although I have the serial number of the traded in item along stating it has been traded in. Apple are acting like crooks I've spent hours chasing them up they can't even put through a simple process. I have emailed the White City store I do expect to be compensated for the time I have spent chasing this up. Apple are stealing now
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