Why is it so difficult to have an IPhone battery change appointment.
My phone, my money but the app just checks your battery and says it’s 83% and fine.
I doesn’t last all day with my heavy use so as I travel a lot the cost is not my prime concern.
I call customer service and end up with 4 Indians in some far flung call centre. They don’t have any concept of geography and despite telling them I am in Spain they offer me a store in Scotland UK.
I already told them the store I needed.
3 agents were incompetent and each agent wanted all the information again being too lazy to read the message thread.
Eventually well over an hour later I managed to get my appointment but despite stating I had a long journey and needed to ensure the battery was in store, and being assured it would be, the booking stated there was no guarantee the parts would be there.
I was told to phone but it’s the first appointment on a Monday after a Sunday closure and I will be travelling before opening time.
Apple has become a total sh*t show with no customer appreciation or loyalty.
Indian call centres are the worst invention ever. Everyone knows it but the bigger the business the less anyone cares despite prices skyrocketing.
€140 for an IPhone battery is a joke so at least make the service easier for the money.
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Apple designs and creates iPod and iTunes, Mac laptop and desktop computers, the OS X operating system, and the revolutionary iPhone.
