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Service experiences can vary: while some visitors report excellent assistance—especially at the Genius Bar—others note occasional long wait times and mixed customer service interactions. Product availability is generally good, though busy periods can feel crowded. Overall, it’s a solid place for Apple shopping and support, with standout moments when the team is attentive and supportive.
apple watch se second generation. The battery is so fast to drain. only used a day and already need to charge. But the experience is apple ecosystem is great. from watch to ipad and phone. i wish watched will have longer battery life next time
Apple has a severe problem with fraudulent Gift Cards, I recognize that there are many unscrupulous people out there that hack these things and the stores tell there customers up front, “ if the card doesn’t work, you need to contact the company “ Over the years I’ve given to to my kids and others as gifts and some have been used before I left the store according to the receipt time, I didn’t make a big deal of it, but over the holidays since November I have purchased several cards totaling $800, I have contacted Apple support about each card and worked on the phone with them to take pictures of the store receipt, gift card front and back, and the following day I receive an email Saying we need additional information But They Don’t Say What They Need, so I call back and ask, the response is the same thing, they need photos, I ask what is wrong with what I sent? The customer service team doesn’t know because They Can’t See The Photos, I’ve spoked to several people and asked them to Find Out What Is Missing, I’ve done this a Dozen Times, No Response From Anyone That Can Actually Help, I Think Apple Should Step Up Provide Better Security If They Are Going To Sell Them To Customers! And Promptly Return A Call To Resolve After Receiving Exactly What They Asked For!
Apple state that Time Machine will no longer back up and this has been going on for over a year. "The next update you will not be able to use Time Machine" Well one year on it still does. Is this a ploy to get you to but a new Apple HD? YES - YES - YES. Apple are now selling donuts. Yummy
Why is it so difficult to have an IPhone battery change appointment.
My phone, my money but the app just checks your battery and says it’s 83% and fine.
I doesn’t last all day with my heavy use so as I travel a lot the cost is not my prime concern.
I call customer service and end up with 4 Indians in some far flung call centre. They don’t have any concept of geography and despite telling them I am in Spain they offer me a store in Scotland UK.
I already told them the store I needed.
3 agents were incompetent and each agent wanted all the information again being too lazy to read the message thread.
Eventually well over an hour later I managed to get my appointment but despite stating I had a long journey and needed to ensure the battery was in store, and being assured it would be, the booking stated there was no guarantee the parts would be there.
I was told to phone but it’s the first appointment on a Monday after a Sunday closure and I will be travelling before opening time.
Apple has become a total sh*t show with no customer appreciation or loyalty.
Indian call centres are the worst invention ever. Everyone knows it but the bigger the business the less anyone cares despite prices skyrocketing.
€140 for an IPhone battery is a joke so at least make the service easier for the money.
After upgrading to macOS Tahoe 26.3, my M4 Pro Max (48GB RAM) began experiencing intermittent, simultaneous resets of all Thunderbolt-connected devices. During these events, external monitors briefly disconnect and reconnect, and USB peripherals (keyboard and mouse) reinitialize as if the Thunderbolt fabric renegotiated.
This was not occurring prior to the update.
All devices are directly connected (no dependency on a dock for display path). Cables are stable. The system does not reboot, and no IOThunderboltFamily or IOUSBHostFamily controller errors appear in unified logs during the events.
In short: the OS update introduced instability at the Thunderbolt/display layer.
When you purchase high-end Apple Silicon hardware specifically for reliability and professional workflow stability, you do not expect an OS update to intermittently reset all connected peripherals.
Until this regression is acknowledged and fixed, Tahoe 26.3 is not stable for Thunderbolt-heavy setups.
You know I’ve got an iPhone 17 and the shit Apple puts on their programming totally sucks anymore. That halftime football game was a bunch of bullshit Tesla get a phone made. I’ll be the first to buy one RM.
Apple processes purchases for too long. Giving crappie apps enough time to access money. Like paying to remove ads but still there is ads. Also, apple updates bloats your phone no way to expand space. 64GB but 25GB used for updates and system there should be a separate feature where space is used for updates only no not talking about cloud. Most my apps is in cloud. At least My android has space and sd card to expand space and use space as adoptable storage. Sick of the same device with little improvements. Tablet seems like a giant phone. I rarely use it. Also when you buy a device usage no matter how less or more you use it its worth nothing. Trading in iPad 10th gen for $60 is crazy. Then resale it for about $50/60 less than full price is also crazy. I was going to buy a Mac pc but I changed my mind.
After my phone was stolen and resetting my password, Apple said I needed to wait 24 hours. I waited the 24 hours followed the directions and now I can not access my account for ANOTHER 4 DAYS. This is totally unacceptable. How does Apple expect people to work from their phones? So much time and effort wasted on the BS security protections.
Dear Apple Store Management,
I am writing to formally express my disappointment with my recent experience at the Kahala Apple Store.
Prior to visiting the store, I called ahead and explained that I live approximately an hour and a half away and planned to arrive around 2:00 PM to purchase an iPhone 17. I clearly stated that I needed the phone to be unlocked, set up with my wife’s Apple ID, configured with T-Mobile, and that my goal was to leave the store with a fully working phone. I was explicitly told this would be possible.
I arrived at the store at approximately 2:10 PM. I first spoke with Brendon, explained my needs again, and was then passed to Nick. Nick appeared rushed, and after I once more explained my requirements, I asked about a military discount. He confirmed one was available but instructed me to go online and pay for the phone myself. After completing the purchase, I was told I would need to wait before the phone could be set up.
While waiting, I attempted to get help with my wife’s iPad Pro, which was unable to install the latest update. Brendon was unable to resolve the issue and passed me to Kalleo, who was neither polite nor welcoming. Kalleo was also unable to resolve the issue and passed me to Whit, who again attempted the update but continued receiving an error message. I was ultimately told there was an error but that no one knew what it was and that the issue could not be fixed.
I then returned to waiting for the phone. Later, I informed Brendon that I also wanted to purchase AirPods for my wife’s iPad Pro. I was assisted by Jenny, who was the only employee during my visit who was genuinely caring, friendly, and helpful. She successfully brought out my phone and AirPods and paired the AirPods to my wife’s iPad.
At approximately 4:10 PM, Brendon returned, and I asked him to proceed with setting up my wife’s phone as originally promised. At that point, I was told that we were “past the window,” that phone setup must be done at the time of purchase, and that the phone could not be unlocked. None of this had been disclosed earlier, despite my explaining my requirements clearly both on the phone before arriving and in person to multiple employees.
When I requested to speak with a manager, I was approached by Tyler, the supervisor. His demeanor was dismissive and unprofessional, and he showed no concern for the fact that I had been passed from one employee to another for an extended period of time. Overall, many employees appeared more focused on talking amongst themselves than assisting customers, and there was a noticeable lack of basic customer engagement, friendliness, or attentiveness.
In total, I spent over two and a half hours in the store. While I did ultimately receive a refund for the iPhone, the entire experience was exhausting and frustrating. It was also a significant disappointment for my wife when I returned home without the phone that we had been assured could be purchased, unlocked, and set up during this visit.
Given the misleading information provided before and during my visit, the lack of transparency, and the poor customer service throughout, this will be my last visit to the Kahala Apple Store. I hope this feedback is taken seriously and used to improve training, communication, and customer service standards at this location.
Sincerely,
Anthony
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Apple designs and creates iPod and iTunes, Mac laptop and desktop computers, the OS X operating system, and the revolutionary iPhone.
