The process is not user-friendly and initially hard to navigate. It's unclear how to manage the return package and what needs to be signed. There are no clear instructions, and to make matters worse, you have to contact the courier service for pickup. Someone must be at the pickup location to hand over the package and the forms to the driver. The pickup time is vague, occurring anytime in the morning or afternoon. This is very inconvenient and not acceptable. Why can't I just drop it off at a postal service?
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