They returned a damaged phone after rejecting my trade-in. I sent in an iPhone in great condition, but they claimed it wasn't as described. I requested the phone back, but the one returned had extensive damage and was not the same as what I sent. I suspect my phone was swapped with a damaged one. I'm now left trying to prove that what they sent back is not what I provided. The support staff have been polite, but the system doesn't address this issue, leaving me feeling victimized.
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