My package was due for delivery 4 days ago. After waiting for 3 days without it arriving, I had to reach out to them to find out what was wrong. It took 3 phone calls over 9 hours to discover they couldn't locate my house and never made an effort to contact me or the company that shipped my package. They show no initiative or accountability in problem-solving. If I hadn't reached out multiple times, I don't know what would have happened—whether they would hold packages indefinitely or return them. Eventually, I learned the delivery driver couldn't find my house, and they said it would take another two business days to receive it (5 days after it was supposed to arrive). When I asked why I had to initiate contact, the supervisor became hostile and questioned if I wanted my package delivered at all, stating she would email the driver again (as if that had been effective before). It’s now been 4 days, and I still don't have my package. Thankfully, they are just delivery drivers and not emergency responders. I shop online frequently, and no other delivery service has caused these issues. Their customer service is terrible, even worse than their problem-solving abilities. Steer clear of this service.
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