We booked the Waldorf Astoria Dubai through Apple Vacations, and while the resort looks nice on the surface, our experience has been incredibly disappointing.The biggest issue is the outrageous food and drink prices. Meals and beverages are shockingly expensive — far beyond what you would expect, even at a luxury property. It feels like you’re constantly being overcharged just to enjoy basic dining.When we realized how unreasonable it was, we tried to move to another resort. That’s when we were told our stay was completely non-refundable. The problem? Nowhere in our Apple Vacations travel documents did it say this resort was non-refundable. Had we known, we never would have booked here.Now we are stuck here through September 1st, unhappy and frustrated. For a Waldorf-branded property and for Apple Vacations, this lack of transparency and fairness is unacceptable.Yes, the resort itself is beautiful, but the experience has been ruined by poor communication, sky-high food and beverage pricing, and the inability to leave without losing all of our money.I was told by Apple they are just a broker…they obviously don’t care about customers experiences. Long hold times, can’t speak to anyone in the US. What a joke. The Mullens family has really outdid themselves 👌👎
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