Apple Vacations Failed to Protect Customers – Unsafe Experience at RIU Montego Bay I am writing this review regarding Apple Vacations and the handling of a disturbing and unsafe incident at RIU Montego Bay, Jamaica, which was booked through Apple.During my stay on July 18-22 2025, another guest attempted to break into my room. After failing, he urinated and defecated in front of my door. I reported this immediately to resort staff. Security removed the individual from my doorway but allowed him to return to his room with no consequences. The next day, the resort manager admitted she had “no authority” to compensate me.I escalated the issue to RIU corporate, who denied responsibility and pushed the matter back to Apple Vacations. Apple’s response was to offer me a $150 travel credit for this traumatic and unsanitary incident. I find this resolution unacceptable and dismissive.This was not a minor inconvenience — it was a serious breach of guest safety, security, and sanitation. Apple Vacations advertised this property as a safe, all-inclusive experience, and failed to ensure accountability when a major safety issue occurred. Offering $150 credit trivializes the incident and shows a lack of responsibility for customer welfare.I want other travelers to know: if something goes wrong, Apple Vacations will not stand behind you. Be very cautious booking through them.
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