If I could give negative stars I ABSOLUTELY would!!! I have booked before from Apple Vacations (AV) and didn't have an issue, which is why I did this time. We had flights changed and then finally cancelled in a matter of a week. Called AV, and it was a headache trying to get refunded for my flights, I was told once I found new flights to reach out and that I would be assisted with the flights and given a discount. I did just that, and was told no discount for flights, and now flight costs are astronomical! I was then given a new itinerary, which showed that I was charged a fee for essentially not paying in full. I was also charged for shared transportation which is supposed to be "complimentary" according to their website. That's just the first problem! Since these changes have been made, I now cant access my trip online. Can't see my itinerary, cant make payments, NADA! It tells me to contact customer support... I've been trying for a week, chat cant help me - tells me to call, I call it gives you the "new text to chat" option, tried that... useless... told to call.... I call and literally on hold for HOURS waiting for someone to answer, how is that possible?!?!?! I've been calling, texting, chatting for days, and don't get a live person on the phone, and get my issues resolved!! But they have no problem taking your money right away! They also said to reset my password, clear my cache/cookies/history, did all that NADA.... then I was told if was a technical issue on my end, funny because all the different devices I've tried, all say the same the thing.... so who really has the issue!! Then to boot, I am told from the representative on text that once I pay in full, I can see my documents. Which is it?!?! Technical issue on my end, pay in full.... THEY ARE RIDICULOUS and a HORRIBLE BUSINESS!!!DO NOT SPEND YOUR MONEY WITH THIS BUSINESS!!!
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