STAY AWAY!!!Apple Vacation is a total scam. We booked at trip to Cancun between 2/10-2/16. Group of 6. I purchased their travel protection as well. 3 days before the trip, one of our members damaged the knee and couldn't make it with us. I immediately informed apple about this. I was on the phone for 6 hours with them while they were making adjustment. Today is 2/25 and I still haven't received my travel credits. I call every day and spend hours on the phone trying to resolve this matter. Their agent tells me that they are waiting for resort's response on how much and if I will get the credit. Why do I have to wait for resort's decision when I purchased Protection!! No one gives me the answer. What if resort wont give me any refund? What's good of this protection when they cannot refund you when emergency happens? BTW, I sent Apple all the paperwork from the emergency room, confirming that the person couldn't travel. This is a horrible experience. Apple Vacation is a total scam.
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