I’ve taken 6 trips through Apple Vacations, and used to recommend them to everyone. I guess that was because we never had any problems. I always book travel insurance, just like this last trip to Puerto Vallarta 1/2/25. Unfortunately all flights were canceled when we were trying to head back to the states on 1/9/25. Left Mexico on 1/11 for Seattle, and then on 1/12 for Nashville. When trying to contact Apple customer care, the email they gave me, to get reimbursement for the trip delay clause in the insurance I purchased, I was told it’s got nothin to do with them, and it’s out of my pocket. I replied with a screen shot of their website selling the insurance, and asked if they could explain, again crickets. The only reason they even responded in the first place, was cause I mentioned a lawyer, and received an email within 30 minutes. It’s complete fraud, I’m disputing all credit card charges they’re responsible for, will never use them again, and it’s time to go Samsung. What I thought was an amazing company, has turned out to be, lying, cheating, despicable people. Already looking for my next trip, by using Expedia or Travelocity! Apple is seriously greedy pieces of trash. I’m honestly shocked the amount of money I’ve spent with them, and can’t get such a small reimbursement.
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