Our flight was cancelled, when I reached out to Apple they told me to rebook it myself. Wouldn't contact our resort to let them know I would be an entire day late and not mark me as no show. I sat on the phone on hold with them for 2-1/2 hours with someone the barely spoke English and did nothing to help. They were the only person working there either cause I tried recalling. He pushed me off to another dept. and they were like "he wasn't supposed to transfer you here we're not going to refund you anything." Finally rebooked my own flight. Paid for another night and day in a hotel waiting for flight (live 2 hours from airport). Took a chance the resort would know we were still coming (we couldn't contact them ourselves because we booked through Apple). Then found out while we were finally there a few days in the resort would have extended our stay to make up for the lost day but Apple Vacations declined on our behalf...without asking us (I guess cause they didn't want to try to do any work and change flights. When I reached out to Apple to see about them getting our flights changed so we could stay the extra day they said the resort would not allow that to happen (when they had JUST told us face to face they would indeed). But Apple offered us a flight that we could take that was going to give us 1 hour to get through customs with layover which they had already told us previously we should never do. OR our other option to not sleep in the layover airport and the flight that we requested was going to be several hundreds dollars each more. Any actual service would go to the airlines and explaining that it was THEIR fault we missed a day. And of course we were not allowed to talk to airlines ourselves after it was booked through third party. After we got home (forfeiting about $1200) Apple is still telling ME to go to the airlines and request a refund - and then finally just disappeared entirely. Oh yeah - and my travel insurance I paid extra for? It's only good if I cancelled the entire trip. WORTHLESS COMPANY! Better off booking directly with the resort. The resort was so willing to try to help but their hands were tied. This was the third time we had used Apple Vacations but we realized we never had a problem because we never had to use them for any help. They honestly offered ZERO service whatsoever for us.
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