I decided to go with Apple Vacation and BIGGEST MISTAKE EVER. I planned a trip had my youngest son going and had to change people and take my mom to see my son since my youngest son was unable to go due to getting a new job. I paid for travel protection, and they refused to change the person nor give money back nor credits as a whole. I had to go thru BBB and Attorney general to get any resolution to make it right. After months they gave me credits to apply saying to make it whole. When I had to use what they gave me they SCREWED me out of $160.00. The attorney general told to take to small claims since they can't force the company to give it back. ( what's the point of Attorney general) I then sent back to BBB and yet to hear back from the company. They lie, steal, rob, make an absolute mess of your vacation which turns to a nightmare. The supervisor Julio is the worst ever supervisor who lies, nonempathetic and could care less. They have surveys they never call back, agents that say they will call back never do and supervisors like Julio that say they will call back IT'S ALL A LIE TO STEAL YOUR MONEY AND VACATION. BAD COMPANY TO DEAL WITH. WOULD NEVER DEAL WITH THEM AGAIN. I Have my vacation planned now because I was forced and terrified for the end result. I had to change the information for car to me and had no idea why the system pulled the other person and APPLE called the car rental they want to charge $60 extra and then I asked for APPLE to change the person they then said it would cost me current car rental and after the last saga, I did not want that, I asked for a supervisor, the agent told me she could not give me the information. I asked if it was Julio and again, she said she could not give me that information. (this is not ok nor ok to consumers) The company is owned by the PRICKLER FAMILY who are billionaires and there is no information to corporate to even get any further than overseas agents.) WHAT A MESS & it's just like the Sackler family in A different disguise. NEVER USE APPLE VACATION EVER. THEY LIE, STEAL, ROB, MAKE IT A NIGHTMARE AND WASTE YOUR TIME FOR HOURS. Life experience, PLAN a TRIP by YOURSELF it will save time, money, AND BRING YOU JOY WITHOUT ALL THE HEADACHES, GRIEF AND PAIN FROM APPLE VACATION.
Claim your business profile now and gain access to all features and respond to customer reviews.
