This is a scam company. Total scam. If you want to spend 5 hours to change a hotel and get hung up on, and be left with no hotel, but they have your money, this is the company for you! Their prices are higher than if you book through Expedia. I thought I was getting the protection of having a travel agent. NOPE. Stay VERY VERY far away from them. I have flights and no hotel now, and I can't get a human to book my hotel.
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