Had a wonderful Christmas trip to Vegas set up with the family. A few weeks before the trip my father's health began to fade. We had to cancel the trip. The apple vacations representative told us that the travel credits and vouchers were fully transferable to anyone on the original booking. However when we went to transfer the credits to the one family member that had the ability to travel they said only the persons portion of the voucher could be redeemed and that only the original people on The trip could use Said credits. Meaning less than a quarter of the 3 grand was redeemable. We tried to explain that the trip was canceled due to my fathers failing health and they gave no concern. It was ended with not even a sorry just a, "that is not possible.". Do not ever uses this crummy company. They put their profits before even a hint of positive customer service. They have no heart and their empathy is that of a robot. I hope the currently beginning recession kills them off so they can't extract any more money from good and honest people like my family.
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