I usually book my own trips but used an Apple Vacation "travel agent" who was coordinating a group trip, NEVER AGAIN. Not sure why they act like you're getting a group rate when rates are the same as booking individually on your own. The travel insurance is a scam, I lost half of what I paid when I cancelled (I understand losing the insurance cost). To top it off, I am unable to access my credit voucher on the Apple website, the message says "consumers are not allowed to access". How am I not allowed to access my own credit voucher? I would ask if they need the BBB to help me access my credit but after reading the reviews, they care nothing about customer service or trust. Apple is definitely not needed in the age of internet access, only for those who don't have time, but have money to blow. At the end of the day, you will be exhausting time trying to right the wrongs of Apple. It's 2024, Do NOT use Apple Vacations.
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