I booked a destination wedding all inclusive. I had asked for a 5 star hotel. I did not get that. The day before my departure two people in my group could not attend, because they had contracted Covid. I called my travel agency the day before departure to let them know. The travel agency had tried to contact the hotel, but they could not get through. The phone just kept ringing, they did get through in the morning. I purchased travel protection through Apple tours. However, later I had found out I would not get a refund on any party members who couldn’t attend. Even though when purchasing the travel protection I had told the travel agent, I was on the phone saying that I’d be getting it in case anyone couldn’t attend. Upon arrival I had upgraded my rooms because of the reviews I read online that weren’t so great with this hotel. Then I had told the Concierge that we had two people that could not attend because of Covid. Apple Tours is telling me the hotel will not refund the money because they need proof of Covid. Had I known this I would’ve told the two young ladies to go get a Covid test at the doctors versus taking it at home. Apple Tours is now telling me that the hotel does not want to give me a refund. My wedding was a total disaster, what was supposed to be the happiest day of my life turned out to be horrible because it was not a five star hotel. I have been going back-and-forth with the Apple Tours, and the hotel in regards to my refunds that are due to me. They ignore your emails, they ignore your phone calls, Apple Tours and the hotel are so unprofessional. I had to keep calling and emailing Apple Tours and when they did pick up I was on the phone with them for 3 hours. I even had to sit on the phone with them for 7 hours on my one day off. I am still waiting for a response from the wedding department and from the general manager on what needs to be done. I was definitely robbed from Apple Tours and the hotel. My wedding was late August 2023. I was also promised a bunch of perks in the honeymoon suite, most of which were not honored. I tried to retrieve these perks, and I was ignored. This is most definitely not a five star hotel. This cost me about 30k for 4 nights between airfare, hotel, and wedding department. For only 7 adults and 2 kids. JetBlue out of everyone did refund me. Do not book Apple Tours.
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