If I could give his zero, I would. The customer service is horrendous. My flight was canceled due to weather. This part was obviously couldn’t be helped. However, I got on the phone with Apple to see what could be done for the loss of the day of my vacation. I spoke to at least seven different people at different times. Hold times were well over an hour. I was disconnected several times. All representatives Communicating different things to me and needless to say I spent most of the day on the phone. Even after they had said that they rectify the situation with the hotel when we got there nothing had been taken care of. It was the most stressful vacation I have ever taken. I will not be recommending a Apple Vacations and I have used them in the past, but their customer service has changed. They need to educate their Representatives the loss of a day of vacation when you’re only on a five day vacation is a big difference.
Claim your business profile now and gain access to all features and respond to customer reviews.
