DO NOT book through Apple vacations. We went on a group trip to Mexico last week for a friend’s wedding. A few days before we were supposed to leave we noticed an ice storm moving into Dallas (where we would be catching our connecting flight) so we decided we wanted to leave a day earlier to avoid any cancellations that may occur. We were originally set to leave Tuesday but on Sunday night decided we wanted to leave Monday morning instead. Unfortunately because we had booked through apple vacations we weren’t able to contact the airport or the resort directly. Everything we did HAD to go through apple. Even more unfortunate is that this travel agency has literal BANKING HOURS. 9-5 Monday-Friday. Who exclusively travels during these times? They said they would check on the flight first thing when they opened Monday morning. Which was at 9:00. Which was what time the flight we were hoping to catch departed. Since they could be of absolutely no help we ended up having to stick with the originally plan and leave Tuesday. As suspected, all of our flights were delayed, delayed some more, and cancelled. They were of no help through the entire day spent at the airport trying to get a new flight. When we finally arrived in a Mexico a day late, we decided we wanted to extend our vacation since we had missed out on a full day. Once again, no help. They told us that we would be in charge of figuring everything out by ourselves. We had already missed a day of vacation due to their incompetence and now they were telling us it was our responsibility to do recon while we were trying to enjoy what little was left of our vacation. I don’t know what the point of using a travel agency is if they are never open and useless in emergency situations. The whole point of using a travel agency is to create less stress on vacation. Working with apple vacations certainly caused nothing BUT stress. Do yourself a favor and book your own vacation. At least you know you can depend on yourself.
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