No flowers were delivered, and there was a lack of proactive communication. The support team provided no meaningful assistance. Navigating the platform is quite difficult, leading to a frustrating experience when seeking help. You click on Support, then Contact Us, only to find a generic FAQ that redirects you to contact support again. There's no clear escalation process, no visible contact details, and no accountability. The chatbot is only available on certain pages and often disappears when needed. When you do manage to find it, it’s not helpful. The ordering interface feels outdated and cumbersome, complicating even simple tasks. For a service centered around timely delivery and significant moments, this level of service is unsatisfactory. When issues arise, it’s challenging to connect with a human or get clear answers. UPDATE 17/12/2025: The company responded quickly the day after the review was posted. A senior team member investigated the issue, acknowledged the failures, and offered a resolution, which was accepted. However, this does not change the fact that the original experience was poor, particularly the lack of proactive communication and the frustrating support process.
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