No flowers were delivered, and there was a lack of proactive communication or meaningful assistance from the support team. Navigating the platform is extremely challenging, leading to a frustrating cycle. You select Support, then Contact Us, only to end up on a generic FAQ that advises you to reach out to support again. There's no clear path for escalation, no visible contact information, and no accountability. The chatbot is only available on specific pages and disappears when needed. Even when located, it proves unhelpful. The ordering interface feels outdated and cumbersome, complicating straightforward tasks unnecessarily. For a service centered around timely delivery and significant moments, this level of service is unacceptable. When issues arise, there’s no simple way to connect with a person or receive clear guidance. UPDATE 17/12/2025: The company did respond promptly the day after the review was posted. A senior member of the team addressed the issue, recognized the shortcomings, and proposed a solution, which has been accepted. This does not alter the fact that the initial experience was lacking, especially regarding proactive communication and the frustrating support process when issues occurred. However, once escalated, the response and accountability were appropriate.
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