Ordered a velvet bouquet for my wife on valentines day, the picture looked great so i placed the order. What came was nothing like what was received, it looks like i bought a £2 bunch from a garage on a Sunday, infact they would be better. They are half dead and not the red velvet flowers as shown it is basically fraud.
I contacted customer complaints and they stated "Having reviewed them, the flowers appear to be in acceptable condition, though they do look slightly thirsty" so they do nothing, and continue to tell me how to cut the stems down which i already had done.
I wish I could add photos so you could make your own opinion.
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