It's been two weeks since I bought software intended for screen recording. I needed it to replace older versions that are incompatible with the latest operating system. I received no response to my inquiries. The program does not function as intended. I used to have lifetime copies of older versions, but they no longer work after the system upgrade. This software is now useless compared to previous versions, which were straightforward to use. I received a message from support, but their suggestions were unhelpful. I removed the software due to its ineffectiveness and requested a refund, but I never heard back until they informed me my case was closed. Their service is severely lacking.
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