Bunch of cheating sharks. Story goes like this.Some years ago I bought your full replay package. Installed ok, and after a couple of issues, which you failed to mention of different ways to setup on different machines. All sorted, but some time later you did an upgrade that I bought but was unable to install - your sotware just stopped during the install. When I contacted you you claimed to be unable to help, despite being sent screenshots etc! So the upgrade was a waste. Now gone to use the original software and it says I can't unless I buy a new upgrade. The original software was never supposed to be timelocked to mandate upgrades! Swindled! They don't like reading their own terms and coditions they pointed me to.No one in their right mind would lock operation into unspecified updates and no prices. Could be £10,000 for 6 months!Instead you read what you did sign and supports my case. "RMC15899954377590A-1233 for Replay Video Capture has expired. In order to keep using the latest version we suggest that you upgrade your license."I don't want the laest version, just the one I bought to carry on working - I've done that once and got nowhere nor would they help if you do! Just want your money, should as a techy realised that when you have to adjust setup for your machine an undocumented - shakey software! Their responseYour registration code has expired on 2024-12-25To which the chunk they are referring tois in support, not time limited which when you do read(further below) says the opposite!That's a registration for support I think you will find, ceratainly taken as such, which I didn't get and are you looking at the original or the renewal? I'm being told it's stopping any use other than demo. There was never any mention of time limited use! So should be able to use the original version. It was certainly not made clear, thus breaking UK lawTheir T&C's the way it works you loadthe demo version, paythe fee and it's "irrivocable", certainly not time locked.If you are refering to2.2 Registered License. APPLIAN grants the LICENSEE an irrevocable, non transferable non exclusive LICENSE to install and use the SOFTWARE in UNRESTRICTED MODE in respect of one computer at the same time or as provided by the TERMS (if any), provided the LICENSEE pays an additional fee to APPLIAN to obtain a license key and register this license key with the SOFTWARE and allows the SOFTWARE to access applian.com and applian.securesites.com to verify the license key.That is a "support warranty" at best, and Applian were paid the additional fee - hence I have the licence, - it actually says "irrevocable" which is something you didn't want to say, as would clash with other terms which say if I were to break other clauses! It does not limit use, quite the opposite!When realising they were beaten they just stopped answering, realising I wasn't going to waste more money on another upgrade that properly won't install either!Clealy shows they've put in changes to stop their software working whenever they want more money, completely breaking the terms of their own agreement. "Irrevocable" is very different fromtwo years or next update!I'm a techy and short of disassembling their code to take this feature out you are stumped by these dirty swindling sharks! A lot of money for very shakey software which is time/version locked when it's operation is permitted by a licence whichsays "irrovocable". Avoid or waste your money! Ken
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