Ordered a brand new range cooker from the website with next day delivery available. Received a call from one of the sales team asking for my old oven to be disconnected from the mains gas and electricity. Which i had arranged to have done the morning of delivery at a cost to me.Delivery day arrowxl never delivered my oven saying they had attempted to but nobody was home. This is a complete lie as I was at home all day. According to the tracking info they never made it anywhere near my property. Obviously I contacted the absolute useless customer service to find out what was going on only to be told they will not delivery my oven until the following week. This now means I have no way of cooking for a whole week for my two young children. Unacceptable in my eyes.New delivery date comes 4th Dec and yet again my new oven is not delivered. Yet again I spent 35mins on the phone trying to get a solution to this problem. Typically no one has a solution as it's a call centre overseas. They will not refund my money nor will they not give me a date for my oven to be delivered. This company has now stolen my money for a product they promised to deliver. Fraud springs to mind.And I still have no means of cooking for my young kids. Still waiting for replies from emails I've sent to the headofcustomerservices.Delivery postcode if anyone is interested in resolving this problem before I take legal action. Nn128ld.
Claim your business profile now and gain access to all features and respond to customer reviews.
