I wish there was an option for less than one star, this company deserves it. Purchasing online was a breeze, how quickly payment was taken .. order was confirmed with delivery date. I then received an email from the courier to confirm delivery. This was then followed by e-mail saying they could not deliver as 1 item was missing .. there was only one item in the order. Contacted courier, no explanation. Contacted Retailer .. I requested the order be cancelled as there appeared to be no product in delivery but the -email I received after the call was that a case had been raised. I then get a call from the courier to say they'll arrive in 40 mins, they did not and did not call me. When I called them they said they had been rerouted. Went back to the Retailer and was basically palmed off with a load of rubbish about them needing confirmation from the courier that the order could not be fulfilled before refunding. I decided to raise a dispute with my credit card provider as I have lost any trust/faith that this retailer can resolve this quickly and satisfactorily. My constructive advice .. do something else, rather than inflicting themselves on others. My mistake? .. not checking the reviews on this site.
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