I ordered an air conditioning unit from Appliances Direct and paid extra for next-day delivery. During the checkout process, I was asked to provide my installer’s details, as the product contains refrigerant gas. That’s fair enough — but despite sending my installer’s F-Gas competence certificate, company name, installer name, and postcode three separate times, they continue to claim they haven’t received the information.I’ve provided everything exactly as requested, yet they’ve failed to release the product or deliver it, while still holding on to my money. Communication has been confusing (operatives from abroad) and inconsistent, and there’s been no sign of resolution or accountability.when I purchased, I was given several installation options, including using my own installer or using one of their recommended installers (maybe this could be the difficulty in wanting to use my own?) it’s misleading to allow an option to use your own installer if they’re unable (or unwilling) to process legitimate installer credentials promptly.At this point, I’m left out of pocket with no product and no confidence in their customer service. I would strongly advise anyone considering a purchase to think twice before ordering from Appliances Direct.
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