A week ago I had an engineer coming to fix a switch on my microwave/oven. He touched the other switch and it came in his hand, telling me it is also broken, he advised me that I need to order new switches and that I need to pay for his visit there and then. Following my query, he assured me that the firm would definitely come back to fix the switches without extra charge once I have the parts. When the parts arrived, I called the company and made another appointment for the engineer to come and fix the switches into place. The engineer never arrived. I tried to call the company a few times but there was no reply. Instead, it was directed to the engineer that has originally came to my house and charged me. Instead of listening to what I had to say, he was extremely rude, unpleasant and unhelpful. I never heard from the company, never given an explanation or a rescheduling of an engineer. I am just wondering whether this is another scam of the elderly??(I am 76)
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