I had a terrible experience dealing with this company. I paid for a dishwasher diagnostic on 23 December 2025. The engineer attended twice and incorrectly stated that the appliance could not be removed from the cabinet without a kitchen fitter. I then paid a separate fitter who removed it easily in minutes by adjusting the legs which was wasted money.
No repair was carried out, and the company later refused to return. The man in the office was incredibly rude and put the phone down on me. I also had to replace mounting screws that were removed and not returned. I attempted to resolve this directly and sent a formal Letter Before Action, but received no meaningful response. I ultimately had to recover the original payment via my card provider. Based on my experience, I would definitely not use this company again.
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