I placed an order for some dryer rollers on a Saturday and soon realized I also needed roller shafts. Unfortunately, those were out of stock on the website. I tried calling as soon as they opened on Monday, but it was difficult to get through. After requesting a call back, I received one about an hour later, and the representative was helpful. However, I couldn't get a response through chat. They couldn't provide a compatible axle, so I looked elsewhere and found both parts with another seller for a single shipping fee. I tried to cancel my order with the original company, but the cancel button led me to a broken link. I called again and was on hold for an hour without reaching anyone. Although I did receive another call back three hours later, my order had already shipped by then. I spent a significant amount of time trying to resolve this. If you're certain you won't need to modify your order or require immediate customer support, they might be a decent option.
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Since 1999, AppliancePartsPros has been on a mission to empower homeowners and repair professionals with fast, reliable access to genuine appliance parts and expert guidance. What began as a small parts catalog has grown into one of the nation’s leading online destinations for over two million repair components, covering every major brand and model you can imagine. We believe that fixing your own washer, dryer, fridge or oven shouldn’t require a PhD in appliance repair - just the right part, clear instructions and a helpful partner at your side.
Our website is built to save you time and money. Detailed exploded diagrams and intuitive part lookup tools guide you straight to the component you need, while high‑resolution images and compatibility checks ensure you order with total confidence. If you ever hit a snag, our US‑based customer service team is standing by - on live chat, email and phone - to walk you through installation tips, troubleshooting steps and warranty questions. No outsourced scripts, no runaround, just real people who know your machine inside and out.
Speed matters when your appliances let you down. That’s why we offer same-day processing on most orders and with our network of shipping partners, we deliver quickly to every corner of the country. Our hassle‑free returns policy means if something isn’t quite right, you can send it back without extra fees or hidden restocking charges. We price our parts competitively and never surprise you with last‑minute fees.
Hundreds of thousands of customers have trusted AppliancePartsPros to keep their homes running smoothly. From first‑time DIYers to seasoned repair techs, our commitment to quality, transparency and real‑time support has earned top ratings across Trustpilot, Google and industry forums. Join our community - read our reviews, share your success story and discover why AppliancePartsPros is the first choice for anyone serious about fixing it right the first time.See more
