All the reviews sound the same, too bad I hadn't read them prior to the service visit. My dishwasher wouldn't turn on at all. Did some troubleshooting over the weekend and determined it was either the "main board" or the "control console". Technician shows up and explains to my wife it's the re-circulation pump. I figure, this is what he does for a living he likely knows the common problems. So $280 +tax to remove the dishwasher and clean the pump. After all this the unit still won't work, (won't turn on) and now he says it needs a new "main board". Holy it needs a "Main Board" wasn't that what I thought? So now they want another $682 to complete the repairs stating this includes the "main board" and "control console" and labour. So I couldn't figure out why they first quoted the "main board" and then later also quoted the "control console", well the day after the repairman was here I took the front cover off the diswasher again and found that where there was two wires going from the console to the main board on Saturday now was only one. I called the company to complain and they said that the wire was missing when the guy got onsite (BS), and the service manager also "doesn't take phone calls". I have been a service tech on large printing equipment for over 10 years and the machines I work on are worth $30K - $500K and wiring is a daily occurance. I know 100% that the two wires were there before the technician was in my house. So not only did I get taken on the $300+ service visit, the missing wire can not be replaced by itself, it comes with the $200 control console. I knew on the Saturday when I was troubleshooting I should have just ordered the parts online and installed them myself, if you are mechanically inclined that's what I would suggest. Not only did they cost me the $318 for the service call they wrecked a $1000 dishwasher that I had to replace. Who knows what the service tech messed up while he was "repairing" the recirculation pump, from my review you can speculate what happened. In my opinion they came in my house, realized he didn't have the parts to make the repairs. Quoted the repairs to the pump knowing that's $300 was a sure thing. Than once that didn't "fix" the machine quoted the "main board", put the dishwasher back together keeping the "wire" in his tool bag. Then when he calls me to quote the final repairs uses SLYDIAL so that his call goes direct to my voicemail, and quotes the "main board" and "control console" because he stole the wire. Unless you have money to burn, DO NOT USE THIS COMPANY!
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Repair your appliance with licensed and reliable repairmen. Service Toronto & GTA, Hamilton, Kitchener, Waterloo, Oshawa, Barrie areas.