contacted Appliance Repair Team regarding an issue with my dishwasher. I explained upfront that the problem was likely a faulty drain pump, a bad valve, or a blockage. They told me they could send a technician and that there would be an $80 service fee, which would be applied toward the labor if I chose to proceed. When I asked what their typical labor costs were, they said they couldn’t provide that information. I still agreed.
Two days later, a technician arrived and quoted $280 for labor. He emphasized multiple times that if I paid the $280, I would not be charged for labor again—even if he had to return for additional visits. I agreed, paid the $280 + tax, and he inspected the dishwasher.
After checking the unit, he told me the drain pump was faulty and needed replacement. He called his office for the price of the part and then told me it would cost $280. I was surprised because I had already researched the part online and knew it typically sold for around $40–$50. I told him not to order the part.
To confirm, I called Bosch Canada directly and learned the part was indeed about $50, with shipping costing an additional $10–$15. I then called Appliance Repair Team’s office to ask why their quote was $280. They claimed the difference was for “installation,” which made no sense because their technician had repeatedly told me future labor was already covered. When I asked how installation was different from parts and labor, they couldn’t give me a clear answer.
In the end, I hired a different technician. He inspected the pump, found it wasn’t faulty at all—just blocked by some debris—cleaned the impeller, and fixed the entire problem for $80.
The lesson: be cautious. In my experience, their pricing structure was unclear, the technician’s assessment was incorrect, and the explanations were inconsistent. I felt misled, and the issue could have been resolved easily without the unnecessary upsell.
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Our company will provide you fast service with no hassle. We have technicians that are highly qualified and experienced. We use brand new, original parts needed to complete the repair of your appliance. With us, you will always know how much labour will cost, before the job is done, no matter how long it takes us to complete.