What a scammer. I called this appliance service company because my washing machine was making a loud noise during the wash cycle. On the phone, the girl named Subani clearly told me it would cost $80 for the technician to come out, diagnose the issue, and then let me know the repair cost. She also said the technician would bring basic parts, and that parts would be extra. Fair enough—I agreed and booked the appointment.
That’s where the problems started.
🚩 Red Flag #1: Technician Arrived an Hour Early
The technician showed up one hour earlier than the scheduled appointment. That’s already unprofessional and shows they don’t respect their own schedule.
🚩 Red Flag #2: Technician Refused to Give His Real Name
When I asked for his name, he said “Gerry.” I can guarantee that’s not the name on his driver’s license. Very suspicious behavior for someone entering your home.
🚩 Red Flag #3: He Didn’t Even Know How to Operate the Machine
I had already recorded videos of the noise and showed them to him immediately. Instead of using that, he insisted on running the machine again—fine. But after hearing the noise once, he didn’t diagnose anything, didn’t open anything, didn’t test anything.
🚩 Red Flag #4: Instant Invoice for $270 Without Doing Any Work
Without touching the machine, he started writing an invoice and told me the labor charge would be $270, and parts would be extra.
When I asked whether the repair would be included in that $270, he said he wasn’t sure and would only know after he opened the machine.
How can you quote a labor charge before diagnosing anything? Especially when I already showed him the exact sound and video.
This is classic scam behavior.
🚩 Red Flag #5: BBB Rating Says It All
No wonder this company has an F rating on the BBB. Their business model seems to be overcharging, misleading customers, and providing zero transparency.
💬 Final Verdict
This company is a scam, plain and simple. They lure you in with an $80 “diagnostic fee,” then try to hit you with a $270 labor charge before even doing any diagnostics. The technician was unprofessional, evasive, and clearly not trained.
Please stay far away from this appliance repair company. Save your time, money, and frustration.
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