I contacted them last week and scheduled a technician to come to my home to address several issues. When the technician arrived, I explained my concerns:
My dishwasher is unstable. When I open the door, the top drawer slides out quickly, which is unsafe.
The warming drawer of my stove does not fully close—something is obstructing it.
I recently had a hood installed, but it is the wrong size and hangs too low. I was hoping for advice on how to correct this issue.
The technician was very polite and professional. He began with the dishwasher and explained that it had been poorly installed and was missing parts. He improvised by placing a thin cutting board underneath to balance it and secured it with two screws from his bag. He mentioned that proper brackets would cost $690 but assured me that the screws would do the same job.
For the hood, he said it was not within his scope and suggested I ask at Home Depot.
For the warming drawer, he advised me to contact Costco or LG.
I paid $250 + HST for the service. However, within less than a week, one of the screws he installed on the dishwasher had already fallen out (Picture Below). When I called customer service, I was told no help could be offered, despite the technician assuring me that I had a one-month warranty on his work.
I feel very disappointed. I reached out to a local business for help, paid nearly $300, and unfortunately, none of the three issues were resolved. I relied on their expertise, but instead I was left with the same problems and additional cost.
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Our company will provide you fast service with no hassle. We have technicians that are highly qualified and experienced. We use brand new, original parts needed to complete the repair of your appliance. With us, you will always know how much labour will cost, before the job is done, no matter how long it takes us to complete.