Appliance Repair Team charged us 360 dollars to “service” our dryer, but the work actually done was minimal and did not match what was described.
What happened
• Our dryer stopped heating, so we booked a service call with Appliance Repair Team.
• The technician told us he had removed the drum, fully serviced the unit, and found a faulty part that justified the 360 dollar bill.
• After he left, I inspected the dryer and could clearly see that the front of the unit had never been opened and the interior was still covered in thick, undisturbed lint, including in areas that would have had to be accessed if the drum had really been removed (see photos).
• From start to finish, the visit lasted about 40 minutes, and that time included our conversation at the beginning and end, so the actual work time was even shorter.
• When I called the company’s main line to question the invoice, they repeated that the machine had been serviced, even after I explained that only the back panel had been opened and a photo taken.
My impression
For 360 dollars, all we received was a quick look through the back panel and a picture of the inside, not the thorough diagnostic and repair that were described. In my view, the technician’s account of what he did was very different from what was actually done, and the company did not take my concerns seriously when I followed up. I would not use Appliance Repair Team again and cannot recommend them to others.
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Our company will provide you fast service with no hassle. We have technicians that are highly qualified and experienced. We use brand new, original parts needed to complete the repair of your appliance. With us, you will always know how much labour will cost, before the job is done, no matter how long it takes us to complete.