On Fed-16-2026 in Brampton
I called "The A Team Appliance Repair" for my Samsung Fridge service.
Booking person told me very clearly that its $80+tax which includes diagnosis with report. And after diagnosis if any fix required that would be separate amount (labor+parts). So, I booked the service.
Technician named Prince (not a real name) came to my place in 2 to 3 hours in an unofficial old car and to me he doesn’t look like licence technician or knowledgeable person, later he told me 290+tax is the diagnosis fees and $80+tax is just booking fee (for visiting my house). So I told him your team has provide me false information and quote at very first. I was not agreed to pay such a high diagnosis fees, and told him to leave.
Technician didn't perform any kind of diagnosis or even look to my appliance and told me to pay $80+tax which I refused as I was not aware about this hidden or scam fees. I feel I got scammed. Later Technician threatened me if I don’t pay the fees (that is $80+tax) then they will send it to the collection department.
I called Ontario Consumer Protection to help me out and initiated case.
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Our company will provide you fast service with no hassle. We have technicians that are highly qualified and experienced. We use brand new, original parts needed to complete the repair of your appliance. With us, you will always know how much labour will cost, before the job is done, no matter how long it takes us to complete.