I was charged for a repair under the clear impression that the payment would resolve the issue with my fridge. That is the reasonable expectation when a consumer pays for a diagnosis and repair service. Unfortunately, that is not what occurred.
The service performed did not address the actual problem. I have now been informed that the part I paid to have repaired needs to be fully replaced. Had I been accurately advised of this from the outset, including the true nature of the issue and the cost of replacement, I would have made a different and more informed decision.
Consumers are entitled to rely on the representations made by service providers. Under Ontario’s Consumer Protection Act, 2002, providing misleading or incomplete information about the nature of a repair or the necessity of additional costs may give rise to responsibility.
It is unreasonable for a consumer to pay for a repair that does not resolve the issue, only to then be told that the true solution is the replacement of the same component.
I gave them the opportunity to refund for the fake repair and charge me only for the diagnostics but they simply said too bad you signed the invoice and refused.
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Our company will provide you fast service with no hassle. We have technicians that are highly qualified and experienced. We use brand new, original parts needed to complete the repair of your appliance. With us, you will always know how much labour will cost, before the job is done, no matter how long it takes us to complete.