I recently bought a refurbished fridge from Appliances Direct. Delivery was quick and everything seemed straightforward at first.
Unfortunately the fridge turned out to be faulty. Instead of cooling, it was heating. I contacted Appliances Direct the day after delivery and got through on the phone quite quickly. The agent was very polite, even in the face of my irritation.
Initially I was told I would need to go through Beko for a warranty repair, which I didn’t think was acceptable given it was only one day old and my contract was with Appliances Direct to supply a working product.
After I explained this, the adviser escalated it. I was then offered three options, repair, replacement or refund. I wasn’t confident about repair timescales or whether it would fully resolve the issue, and I didn’t want a refund, I just needed a working fridge, so I chose a replacement.
The call was made on Saturday and the replacement arrived on Tuesday. At first that felt slightly frustrating, but realistically it was dispatched on the first working day and delivered the next working day. We’ve probably all become used to next day everything.
The delivery drivers removed the faulty fridge and brought the replacement into the kitchen. They’re not paid to install it, which was fine. They also called 30 minutes beforehand, which was helpful.
In the end it was handled properly once escalated. Refurbished appliances do carry some risk and I accept that. The price was very good value and I would buy from Appliances Direct again.
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We’re one of the UK’s leading online appliance retailers, offering the latest products and the biggest brands at the best prices. At Appliances Direct, you’ll find expert advice, friendly customer service, and thousands of appliances in stock, ready to be delivered to you the next day, including Saturdays. From laundry and dishwashers to refrigeration and cooking to TV entertainment, mobile phones, and air conditioners, we've got something for everyone. We also offer installation, connection and recycling services, and more. We’re here to keep your home life moving.See more