My vulnerable and elderly friend, of 80 years was persuaded to enter into a 3 year agreement with ApplianceServe in August 2015 by telling her that it was already providing cover for her when it was being provided by another company with a similar sounding name. Having only recently discovered it and although half way through the plan she wanted to cancel, accepting that there may be a cancellation fee and a pro rata refund. Apparently not with this company - according to them they have the right to cancel but their 'customers' don't! This, coupled with the poor customer service and their unprofessional and unhelpful call staff.I have spoken to other appliance plan providers and have to say this company is the worst and their terms are unreasonable. Similar to previous entries - shame on them for targeting vulnerable people and being unhelpful. They don't deserve to be in business.
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Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service.
We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind.
What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are.
With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.See more
