I subscribed to a premium membership with the company a year ago, but my account was later hacked. Despite providing support documentation and even offering my bank statement to reclaim my account, they banned it instead. I lost access to my purchase history, including trial items I intended to cancel. The support team was unhelpful, making the experience feel frustrating and pointless. A year later, they still charged me for the premium membership on my banned account. After reporting this with my new membership, their so-called fast support was anything but—taking 1-2 weeks for a response. I've had issues with other platforms that were resolved quickly and politely. In my case, after multiple follow-ups, I received a dismissive response stating they wouldn't charge for a renewal but ignored my request for proof. I urge others to avoid this platform as many users seem disinterested in doing business with them anymore. Interacting with their technical team felt like talking to a brick wall, with no solutions offered. Save your money and consider other options.
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Founded in 2010 by Noah Kagan, AppSumo is the go-to software community for everyday entrepreneurs, built on one core idea: The tools you need to grow your business shouldn’t put you out of business. We handpick groundbreaking SaaS products that help our community of 1M+ Sumo-lings scale their businesses. Customers can shop Select Deals, which offer lifetime access to tools, and browse the Marketplace, a collaborative digital space for up-and-coming hustlers. Our business is helping yours.See more
