I requested a refund after discovering ongoing functionality issues that made the product unusable for my business. Despite clearly explaining the problems, my refund request was denied solely because it fell outside the 60-day review window, with no consideration of product performance or long-term usability.
For software tools that are meant to be integrated into professional workflows, issues often only become apparent over time. A rigid policy with no flexibility places all risk on the customer. This experience has significantly reduced my trust in AppSumo for software purchases.
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Founded in 2010 by Noah Kagan, AppSumo is the go-to software community for everyday entrepreneurs, built on one core idea: The tools you need to grow your business shouldn’t put you out of business. We handpick groundbreaking SaaS products that help our community of 1M+ Sumo-lings scale their businesses. Customers can shop Select Deals, which offer lifetime access to tools, and browse the Marketplace, a collaborative digital space for up-and-coming hustlers. Our business is helping yours.See more
