The company is disorganized and frustrating to deal with. They weren't able to help me with doctor's instructions to change my CPAP mask. One side of the company said I could use an app to recommend devices or I could get a fitting at my local office. My local office said they did not have a sleep therapist and I needed to use the app. The central sleep therapists said that local offices were required to have sleep therapists, and after complaining I got a call from a part-time sleep therapist at the local office. She only worked half day a week and couldn't see me. So, they don't actually have sleep therapists who do anything - they should at least be honest about that. Then the sleep therapists explained the process for getting a new "trial" mask, but they didn't know how it worked, and the central number (sales) didn't recognize the process the Apria sleep therapist recommended and said I would have to buy new masks at my own expense or wait three months. In other words, there is no trial for a sleep mask that an app not a human recommends to you -- you just have to try on your own.Other less than desirable aspects of the company? Long time to establish service/account. Stick fingers on auto-renewals. Almost incoherent, tone-deaf customer service reps on the phone. Long wait times on the phone. An app that lets you establish service and pay bills but not change anything about your service or give you information that is useful. A mail order department that sent me the wrong size masks that didn't match the order or the package insert and a frustrating, time-consuming process for addressing that.
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Apria Healthcare exists to make money by hurting people. It's a terrible company that hopes patients die so they don't have to deal with them. CEO @DanStarck1