Review Time
Apria is an incompetent company who hires non English speaking personnel and does not train them to do anything except apologize for not helping and leaving you on hold forever. They billed the wrong insurance and took 5 months to bill the correct and then send me to collections. They are not willing to help at all!
Complete scam, they have over charged me for my cpap, twice the cost of buying one from cpap.com . and its only been 6 months. they keep making billing errors to my insurance by putting the wrong codes and saying they will fix it and never do. they refuse to talk to my insurance without me on the phone. then they send out the wrong supplies and or to many supplies but wont accept returns once they are shipped but still charge me for them. avoid at all cost!!! no wonder they got sued for fraud and lost and had to pay over $40 mil
Complete scam, they have over charged me for my cpap, twice the cost of buying one from cpap.com . and its only been 6 months. they keep making billing errors to my insurance by putting the wrong codes and saying they will fix it and never do. they refuse to talk to my insurance without me on the phone. then they send out the wrong supplies and or to many supplies but wont accept returns once they are shipped but still charge me for them. avoid at all cost!!! no wonder they got sued for fraud and lost and had to pay over $40 mil
I’m new to Apria. It has been nothing but mixups and you cannot ever reach a human being. You can be on hold forever. None of their sites and links work and they’ve billed me three different amounts and I can’t make any sense out of it. I don’t recommend a Priya healthcare. I think you should find another company. You’re going to find yourself completely frustrated and possibly ripped off.
Initial instructions by the rep were minimal on operating the cpap machine. After getting the cpap home, I had difficulty understanding the settings and what they meant on the cpap. Initially, the usage didn't seem to work properly and did not register the hours used. My husband has had two other brands of cpap machines and tested mine to see if it was operating properly. He ranked my machine third in ease of use.
I ordered a CPAP from Apria and stated specifically that I did not want the Humidifier Tank option-- it was sent anyway and I was charged for it. Three attempts at returning it for a credit failed and the RMA email promised never arrived. 3 hours on the phone for three different phone calls and I finally discovered that I was lied to by 6 different Apria customer support, resupply and billing representatives. I live in Monaca, PA
Have used this company twice since Sept 2025, due to switching insurance. They overcharged both times and put me on hold for a total of 18 minutes as of my latest call on 1/21/26. I contacted my insurance besides reviewing my EOB's and Apria still insisted I was wrong. Do not use them and if you must check your bill and EOB, they will over charge you also..
The company is disorganized and frustrating to deal with. They weren't able to help me with doctor's instructions to change my CPAP mask. One side of the company said I could use an app to recommend devices or I could get a fitting at my local office. My local office said they did not have a sleep therapist and I needed to use the app. The central sleep therapists said that local offices were required to have sleep therapists, and after complaining I got a call from a part-time sleep therapist at the local office. She only worked half day a week and couldn't see me. So, they don't actually have sleep therapists who do anything - they should at least be honest about that. Then the sleep therapists explained the process for getting a new "trial" mask, but they didn't know how it worked, and the central number (sales) didn't recognize the process the Apria sleep therapist recommended and said I would have to buy new masks at my own expense or wait three months. In other words, there is no trial for a sleep mask that an app not a human recommends to you -- you just have to try on your own.Other less than desirable aspects of the company? Long time to establish service/account. Stick fingers on auto-renewals. Almost incoherent, tone-deaf customer service reps on the phone. Long wait times on the phone. An app that lets you establish service and pay bills but not change anything about your service or give you information that is useful. A mail order department that sent me the wrong size masks that didn't match the order or the package insert and a frustrating, time-consuming process for addressing that.
I'm a Kaiser Permanente member. Kaiser shifted its ordering of CPAP supplies from an in-house process to Apria a few years ago. In that time, I don't think I've ever had a smooth experience reordering supplies and/or paying for my orders. For starters, the online experience is nearly unusable. The ordering and billing websites appear to be wholly separate from one another. So the log-in information for ordering is not the same log-in information for paying the bill. This also means that you have to log into two separate sites to verify that the bill you're paying matches the order you placed. Additionally, if you forget your log-in information, you may be out of luck. I tried to reset my password multiple times and never received the email that would allow me to do so. This all means that, despite the easy reordering process Apria promises, I almost always spent half an hour going through the automated phone service, either to place the order or to pay my bill. Communication with this company is terrible. At one point, my authorization from Kaiser had expired without my realizing. I placed an order with Apria and never received it. When I called, I was told it was canceled, with no explanation. I re-placed the order, only for it to be (obviously) canceled again. This time, I at least got a reason why. After getting reauthorized, my order got canceled again without any notice. It took nearly an hour of phone calls to get that straightened out. Most recently, Apria shipped me an order and charged me for it when I had never placed the order. I received reauthorization for supplies and Kaiser sent a copy of that authorization to Apria. Apria took it upon themselves to send me an order- albeit with the wrong supplies. Suspiciously, this happened right before Kaiser's contract with Apria expired and they switched to AdaptHealth. Based on the past history I've head with Apria, I strongly suspect that this was an attempt to get as many Kaiser orders as possible before the contract expired. As I tried to return the incorrect supplies, Apria somehow managed to transfer my call to AdaptHealth. I cannot fathom how a company can manage to transfer a call to it's competitor, but somehow Apria is so incompetent that they found a way.
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Apria Healthcare exists to make money by hurting people. It's a terrible company that hopes patients die so they don't have to deal with them. CEO @DanStarck1
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